Returns & Exchanges
At Palouse Brand, we stand behind the quality of our farm-fresh products and want you to be completely satisfied with your purchase. Due to the perishable nature of our grains and legumes, we offer a 30-day satisfaction guarantee to ensure you receive only the best from our fields to your table.
Contact Our Team
Email our customer support within 30 days of receiving your order with your order number and details regarding the issue with your product.
Quality Assessment
Provide photos of the packaging and the product lot code found on the back of the bag to help our farm team track and resolve any quality concerns.
Resolution Selection
Choose between a full refund to your original payment method or a replacement shipment of the same high-quality Palouse Brand product at no additional cost.
Sustainable Disposal
Since we cannot accept physical returns of food items for safety reasons, we invite you to compost or dispose of the original product as directed by our team.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing